Return policy

Gorgeousllcartil outlines how tangible kits and intangible consultation notes may be adjusted after purchase. Consumer guarantees applicable in New Zealand remain unaffected where statute mandates remedies.

Physical merchandise

Unused kits in original packaging may be returned within fourteen days of pickup or courier delivery when accompanied by the invoice reference. Shipping charges are refundable only when the incorrect SKU was dispatched by our team.

Consultation hours

Scheduled sessions convert into preparation time blocked on our calendar. Cancellations communicated more than forty-eight hours ahead receive a fee credit toward another date. Later cancellations may forfeit deposits documented on your proposal.

Digital diagrams

Once PDF overlays or vector exports are emailed, they are treated as delivered goods. Typos or measurement mismatches originating from our annotations are corrected at no charge when reported within seven days.

Cross-border buyers

International clients remain responsible for duties, brokerage fees, and carrier inspections. Returns crossing borders require prior written approval so customs paperwork stays accurate.

Initiating a request

Email infocenter@gorgeousllcartil.world with order identifiers and concise photographs when reporting shipping damage. Responses outline next administrative steps without promising turnaround speeds beyond what operational capacity allows.